To prevent spam or defamatory posts from appearing in your online publication, it's often necessary to moderate comments from readers before they are published. A CAPTCHA can prevent some automated spam, but it cannot prevent spam being entered into your publication's comment form manually.
If you have configured your publication so that subscriber or public comments are moderated, the reader will see a message indicating that their comment has been sent for approval before it will be published - or not, as the case may be.
The list of reader comments can be found by clicking Content, then Comments, on the main navigation menu.
On the left hand side of the Comments page are two tabs; one for New comments, and one for Published comments. The New tab is the default, and beneath this any new comments are listed. The default list length is 20 comments per page. There is a Search field to help you find a specific range of comments, perhaps on a topical subject. Search results can be sorted by Date posted, Article name, Author or Thread, using the drop-down menu to the right of the Search field. The sort direction can be changed by clicking on the blue arrow icon next to the drop-down menu.
On the right-hand side of the Comments page is an area displaying the text and metadata of the current comment under review, as indicated by a small yellow arrow icon in the comment list.
A row of radio buttons above the comment text enable you to update the New comment's status to Approved, or Delete if it is spam. Alternatively, the comment can be hidden, or the user that made the comment banned from the publication. Clicking the Show article link, next to the magnifying glass icon, enables you to see the comment in the context of the original article. You can also click on the Article link to open the Edit article page for that particular story.