• Introduction
• What is CiviCRM?
• Real world examples
• Who is CiviCRM?
• Getting prepared
• Is CiviCRM for you?
• Identifying your needs
• Test it out
• Hosting
• Transitioning to CiviCRM
• Initial set up
• Installation and basic set-up
• Scheduled jobs
• Email system configuration
• Customizing the user interface
• Permissions and access control
• Security
• The user interface
• Menu, dashboard and dashlets
• Keyboard shortcuts
• Searching
• Organising your data
• Overview
• Mapping your data
• Contacts
• Groups and tags
• Activities
• Relationships
• Custom fields
• Profiles
• Common workflows
• Importing data
• Exporting data
• Deduping and merging
• Tokens and mail merge
• Postal mail communications
• Automating tasks
• Contributions
• What is CiviContribute?
• What you need to know
• Set-up
• Everyday tasks
• Pledges
• Personal Campaign Pages
• Reports and analysis
• Accounting Integration
• Payment processors
• Pledges
• What is CiviPledge?
• What you need to know
• Everyday tasks
• Events
• What is CiviEvent?
• What you need to know
• Set-up
• Creating an Event
• Everyday tasks
• Reports and analysis
• Membership
• What is CiviMember?
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Email
• What is CiviMail?
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Scheduled reminders
• SMS (text messaging)
• What is SMS?
• Set-up
• Everyday tasks
• Reports and analysis
• Reporting
• What is CiviReport?
• What you need to know
• Set-up
• Everyday tasks
• Case management
• What is CiviCase
• What you need to know
• Set-up
• Every day tasks
• Reports and analysis
• Campaign
• What is CiviCampaign?
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Survey
• What is CiviSurvey
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• GOTV voter tracking
• Petition
• What is CiviPetition?
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Civic Engagement
• What is CiviEngage
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Grants
• What is CiviGrant
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Website integration
• Choosing your CMS
• Integrating with Drupal
• Integrating with Wordpress
• Integrating with Joomla
• The CiviCRM Community
• CiviCRM community
• Bug reporting
• Localising CiviCRM
• Contributing to this manual
• Appendices
• History of this book
• About free software
• Glossary
• Credits

Keyboard shortcuts

If you are on a PC, many common activities can be done with keyboard shortcuts (aka access keys rather than clicking through the navigation menus. (Unfortunately, there are no keyboard shortcuts for Macs.) In CiviCRM on-screen help, keyboard shortcuts are called Access Keys.

Access keys

• Add a new Individual contact: <ALT>+<SHIFT>+I
• Add a new Organisation contact: <ALT>+<SHIFT>+O
• Add a new Household contact: <ALT>+<SHIFT>+H
• Add a new Group: <ALT>+<SHIFT>+G
• Add a new Activity: <ALT>+<SHIFT>+A
• Save a page (when it edit mode) <ALT>+<SHIFT>+S 
• Add a new record (e.g. add a new contribution when you are on the contribution tab):<ALT>+<SHIFT>+N