• Introduction
• What is CiviCRM?
• Real world examples
• Who is CiviCRM?
• Getting prepared
• Is CiviCRM for you?
• Identifying your needs
• Test it out
• Hosting
• Transitioning to CiviCRM
• Initial set up
• Installation and basic set-up
• Scheduled jobs
• Email system configuration
• Customizing the user interface
• Permissions and access control
• Security
• The user interface
• Menu, dashboard and dashlets
• Keyboard shortcuts
• Searching
• Organising your data
• Overview
• Mapping your data
• Contacts
• Groups and tags
• Activities
• Relationships
• Custom fields
• Profiles
• Common workflows
• Importing data
• Exporting data
• Deduping and merging
• Tokens and mail merge
• Postal mail communications
• Automating tasks
• Contributions
• What is CiviContribute?
• What you need to know
• Set-up
• Everyday tasks
• Pledges
• Personal Campaign Pages
• Reports and analysis
• Accounting Integration
• Payment processors
• Pledges
• What is CiviPledge?
• What you need to know
• Everyday tasks
• Events
• What is CiviEvent?
• What you need to know
• Set-up
• Creating an Event
• Everyday tasks
• Reports and analysis
• Membership
• What is CiviMember?
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Email
• What is CiviMail?
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Scheduled reminders
• SMS (text messaging)
• What is SMS?
• Set-up
• Everyday tasks
• Reports and analysis
• Reporting
• What is CiviReport?
• What you need to know
• Set-up
• Everyday tasks
• Case management
• What is CiviCase
• What you need to know
• Set-up
• Every day tasks
• Reports and analysis
• Campaign
• What is CiviCampaign?
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Survey
• What is CiviSurvey
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• GOTV voter tracking
• Petition
• What is CiviPetition?
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Civic Engagement
• What is CiviEngage
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Grants
• What is CiviGrant
• What you need to know
• Set-up
• Everyday tasks
• Reports and analysis
• Website integration
• Choosing your CMS
• Integrating with Drupal
• Integrating with Wordpress
• Integrating with Joomla
• The CiviCRM Community
• CiviCRM community
• Bug reporting
• Localising CiviCRM
• Contributing to this manual
• Appendices
• History of this book
• About free software
• Glossary
• Credits

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Reports and Analysis (SMS)

Reporting on all text message activity

To report on all SMS messages sent in CiviCRM, you can run an activity report, available here: Reports > Activity Report.

First, you will need to filter the activity type to either "BULK SMS" or "Text Message (SMS)"; select "BULK SMS if you sent the message to a mailing list, and "Text Message (SMS)" if you created it within a contact or advanced search (you may also select both by holding CTRL or CMD while you click). You can then filter further by:

• message status (e.g. completed/scheduled)
• date and time
• which group or tag the recipient is in
• and characteristics of the recipients themselves, such as their name and location.

All of these settings can be found by clicking the "Report Criteria" banner at the top of the report page.

Finally, to update the results click "Preview Report" at the bottom of the criteria section.