Sourcefabric offers full commercial support for Newscoop. Additional support is provided to the Newscoop user and developer community.
Forum and mailing list: You can visit the Newscoop online support forum, and sign up for the mailing list, at http://forum.sourcefabric.org/categories/newscoop-support
This forum is mirrored by the mailing list, so posts on the forum appear on the mailing list and vice versa. You can therefore also post a message there by emailing: email@example.com.
To subscribe to forum updates via mail, please register or login to the forum by clicking the appropriate link. Then click the 'Subscribe' button at the top of each forum page.
Bug reporting: Newscoop needs your input to improve. If you think you've found a bug, please visit http://dev.sourcefabric.org and sign in, using the same login and password that you registered for the Newscoop forum. Create a bug report by selecting Create Issue, then Newscoop, and then Bug. That way, the Newscoop team can keep track of your problem and notify you when it has been fixed. You can also suggest improvements and new features for Newscoop on that site.
Contact: Finally, when all other avenues have been exhausted, email us directly at firstname.lastname@example.org and we'll try to help!