There are several options for getting the support you need to use Sahana Eden, ranging from basic assistance from the voluntary community through professional support.
You can contact the mailing list to ask any questions you may have about Sahana Eden. This is the best way to engage with the entire Sahana Eden community, get answers to any questions you may have and share the work you are doing with Sahana Eden.
Details on the list are found here: http://eden.sahanafoundation.org/wiki/MailingList
Real-time communication can help facilitate allow more rapid discussion of ideas. You can join the Sahana Eden Internet Relay Chat (IRC) channel to chat directly with members of the community.
If you have an IRC client you can join #sahana-eden channel on irc.freenode.net. Otherwise you can go to http://webchat.freenode.net/?channels=sahana-eden&uio=d4
Please be aware that people on the Web Chat may be busy or otherwise occupied and it may be useful to also send an email with any queries you have to the mailing list.
For more information, see: http://eden.sahanafoundation.org/wiki/Chat
The Sahana community also gets together on monthly voice calls to discuss ongoing work, new projects, upcoming events and other topics. This call is open to everyone.
For more information, see: http://wiki.sahanafoundation.org/doku.php/community:call or contact: firstname.lastname@example.org.
The Sahana Eden wiki contains detailed technical documentation, instructions for deploying the software, guides to contributing to the project and blueprints for future work. It is maintained by community member. You are welcome to register for an account to help improve and extend the wiki
The wiki is at: http://eden.sahanafoundation.org
You can help improve Sahana Eden by reporting any bugs you find in the software. To report a bug go to: http://eden.sahanafoundation.org/newticket
This ensures that these bugs can be fixed in future releases of the Sahana Eden.
Some things to remember while filing a bug report:
Unpaid volunteers from the Sahana Eden community can provide a basic level of support for deploying and using Sahana Eden. If you require more comprehensive support and guaranteed response, professional companies are available. Both AidIQ (www.aidiq.com) and Respere (www.respere.com) provide deployment, customization, hosting, training and support for Sahana Eden solutions.